Customerly vs LiveAgent
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Customerly if you need Live chat and prefer a free starting option. Choose LiveAgent if you prioritize Ticketing system and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.5).
Customerly vs LiveAgent: At a Glance
| Criteria | Customerly | LiveAgent |
|---|---|---|
| User Rating | 4.6 | 4.5 |
| Pricing | Free | Free |
| Pricing Model | per-user | per-agent |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2004 |
Feature Comparison: Customerly vs LiveAgent
| Feature | Customerly | LiveAgent |
|---|---|---|
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Ticketing system | ||
| Call center | ||
| Social media | ||
| Knowledge base | ||
| Customer portal | ||
| Magento |
Customerly vs LiveAgent: Pricing Breakdown
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Pros and Cons
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Who Should Use Customerly vs LiveAgent?
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Frequently Asked Questions: Customerly vs LiveAgent
Is Customerly better than LiveAgent?
It depends on your needs. Customerly has a 4.6/5 user rating while LiveAgent has 4.5/5. Customerly excels in Live chat and Email marketing, while LiveAgent stands out with Ticketing system and Live chat. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Customerly or LiveAgent?
Customerly offers a free plan and starts at Free. LiveAgent offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Customerly and LiveAgent together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Customerly and LiveAgent?
The key differences include: pricing model (per-user vs per-agent), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. Customerly emphasizes Live chat, Email marketing, Customer surveys while LiveAgent focuses on Ticketing system, Live chat, Call center. User ratings differ slightly: 4.6 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Customerly and LiveAgent.