Customerly vs DelightChat
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Customerly if you need Live chat and prefer a free starting option. Choose DelightChat if you prioritize Unified inbox and want plans starting at $49/month. Customerly has a higher user rating (4.6 vs 4.5).
Customerly vs DelightChat: At a Glance
| Criteria | Customerly | DelightChat |
|---|---|---|
| User Rating | 4.6 | 4.5 |
| Pricing | Free | $49/month |
| Pricing Model | per-user | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2020 |
Feature Comparison: Customerly vs DelightChat
| Feature | Customerly | DelightChat |
|---|---|---|
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Unified inbox | ||
| WhatsApp integration | ||
| Instagram DM | ||
| Facebook Messenger | ||
| Order management | ||
| WooCommerce | ||
| Magento | ||
| WhatsApp Business API | ||
| End-to-end encryption | ||
| Ios support |
Customerly vs DelightChat: Pricing Breakdown
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
DelightChat Pricing
Model: per-user
- 3 users
- All channels
- Shopify integration
- 10 users
- WhatsApp automation
- Advanced reports
- Unlimited users
- Priority support
- Custom integrations
Pros and Cons
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
DelightChat
Pros
- Highly rated by users (4.5/5)
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Unified inbox functionality
- Strong WhatsApp integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Customerly vs DelightChat?
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Choose DelightChat if you:
- Need Unified inbox
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value WhatsApp integration
Frequently Asked Questions: Customerly vs DelightChat
Is Customerly better than DelightChat?
It depends on your needs. Customerly has a 4.6/5 user rating while DelightChat has 4.5/5. Customerly excels in Live chat and Email marketing, while DelightChat stands out with Unified inbox and WhatsApp integration. Consider your budget (Free vs $49/month), platform needs, and specific feature requirements.
Which is cheaper, Customerly or DelightChat?
Customerly offers a free plan and starts at Free. DelightChat starts at $49/month. Customerly has a clear pricing advantage with its free tier.
Can I use Customerly and DelightChat together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Customerly and DelightChat?
The key differences include: pricing model (per-user vs per-user), platform support (Web, Ios, Android vs Web, Ios, Android), and feature focus. Customerly emphasizes Live chat, Email marketing, Customer surveys while DelightChat focuses on Unified inbox, WhatsApp integration, Instagram DM. User ratings differ slightly: 4.6 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Customerly and DelightChat.