Customerly vs RingCentral Contact Center
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Customerly if you need Live chat and prefer a free starting option. Choose RingCentral Contact Center if you prioritize Omnichannel routing and want plans starting at Contact for pricing. Customerly has a higher user rating (4.6 vs 4.2).
Customerly vs RingCentral Contact Center: At a Glance
| Criteria | Customerly | RingCentral Contact Center |
|---|---|---|
| User Rating | 4.6 | 4.2 |
| Pricing | Free | Contact for pricing |
| Pricing Model | per-user | per-agent |
| Free Plan | ||
| Platforms | Web, Ios, Android | Web, Desktop, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 1999 |
Feature Comparison: Customerly vs RingCentral Contact Center
| Feature | Customerly | RingCentral Contact Center |
|---|---|---|
| Live chat | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Omnichannel routing | ||
| IVR | ||
| WFM | ||
| Quality management | ||
| Speech analytics | ||
| AI capabilities | ||
| Salesforce | ||
| ServiceNow | ||
| Microsoft Teams | ||
| Zendesk | ||
| HubSpot | ||
| SOC2 | ||
| HIPAA | ||
| PCI DSS |
Customerly vs RingCentral Contact Center: Pricing Breakdown
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
RingCentral Contact Center Pricing
Model: per-agent
- Voice
- Digital
- IVR
- Reporting
- Essentials + WFM
- Quality management
- Standard + AI
- Speech analytics
Pros and Cons
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
RingCentral Contact Center
Pros
- Highly rated by users (4.2/5)
- Available on 4 platforms (Web, Desktop, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Omnichannel routing functionality
- Strong IVR functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Customerly vs RingCentral Contact Center?
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Choose RingCentral Contact Center if you:
- Need Omnichannel routing
- Have a budget of Contact for pricing+
- Work primarily on Web and Desktop
- Value IVR
Frequently Asked Questions: Customerly vs RingCentral Contact Center
Is Customerly better than RingCentral Contact Center?
It depends on your needs. Customerly has a 4.6/5 user rating while RingCentral Contact Center has 4.2/5. Customerly excels in Live chat and Email marketing, while RingCentral Contact Center stands out with Omnichannel routing and IVR. Consider your budget (Free vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Customerly or RingCentral Contact Center?
Customerly offers a free plan and starts at Free. RingCentral Contact Center starts at Contact for pricing. Customerly has a clear pricing advantage with its free tier.
Can I use Customerly and RingCentral Contact Center together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Customerly and RingCentral Contact Center?
The key differences include: pricing model (per-user vs per-agent), platform support (Web, Ios, Android vs Web, Desktop, Ios, Android), and feature focus. Customerly emphasizes Live chat, Email marketing, Customer surveys while RingCentral Contact Center focuses on Omnichannel routing, IVR, WFM. User ratings differ slightly: 4.6 vs 4.2 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Customerly and RingCentral Contact Center.