Chatwoot vs Customerly
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Chatwoot if you need Live chat and prefer a free starting option. Choose Customerly if you prioritize Live chat and want a free tier to start. Customerly has a higher user rating (4.6 vs 4.5).
Chatwoot vs Customerly: At a Glance
| Criteria | Chatwoot | Customerly |
|---|---|---|
| User Rating | 4.5 | 4.6 |
| Pricing | Free | Free |
| Pricing Model | freemium | per-user |
| Free Plan | ||
| Platforms | Web, Ios, Android, Self-hosted | Web, Ios, Android |
| Category | Customer Support | Customer Support |
| Founded | 2017 | 2017 |
Feature Comparison: Chatwoot vs Customerly
| Feature | Chatwoot | Customerly |
|---|---|---|
| Live chat | ||
| Email inbox | ||
| Social channels | ||
| Knowledge base | ||
| Chatbots | ||
| Reports | ||
| Slack | ||
| Telegram | ||
| Line | ||
| GDPR | ||
| Data ownership | ||
| SSL | ||
| Role-based access | ||
| Email marketing | ||
| Customer surveys | ||
| Help center | ||
| Automation | ||
| Video chat | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| 2FA | ||
| Web support |
Chatwoot vs Customerly: Pricing Breakdown
Chatwoot Pricing
Model: freemium
- Unlimited agents
- All features
- Full data control
- Hosted solution
- Email support
- Basic features
- Priority support
- Advanced features
- SSO
- Custom deployment
- SLA
- Dedicated support
Customerly Pricing
Model: per-user
- 2 teammates
- Live chat
- Basic surveys
- Unlimited chat
- Help center
- Automation
- Video chat
- Funnels
- Priority support
- White label
- Advanced analytics
- API access
Pros and Cons
Chatwoot
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Self-hosted)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email inbox functionality
Cons
- May require time to learn advanced features
Customerly
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email marketing functionality
Cons
- May require time to learn advanced features
Who Should Use Chatwoot vs Customerly?
Choose Chatwoot if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email inbox
Choose Customerly if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email marketing
Frequently Asked Questions: Chatwoot vs Customerly
Is Chatwoot better than Customerly?
It depends on your needs. Chatwoot has a 4.5/5 user rating while Customerly has 4.6/5. Chatwoot excels in Live chat and Email inbox, while Customerly stands out with Live chat and Email marketing. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Chatwoot or Customerly?
Chatwoot offers a free plan and starts at Free. Customerly offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Chatwoot and Customerly together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Chatwoot and Customerly?
The key differences include: pricing model (freemium vs per-user), platform support (Web, Ios, Android, Self-hosted vs Web, Ios, Android), and feature focus. Chatwoot emphasizes Live chat, Email inbox, Social channels while Customerly focuses on Live chat, Email marketing, Customer surveys. User ratings differ slightly: 4.5 vs 4.6 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Chatwoot and Customerly.