Chatwoot vs LiveAgent
A comprehensive head-to-head comparison of two leading customer support solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Chatwoot if you need Live chat and prefer a free starting option. Choose LiveAgent if you prioritize Ticketing system and want a free tier to start. Both are rated 4.5/5 by users.
Chatwoot vs LiveAgent: At a Glance
Feature Comparison: Chatwoot vs LiveAgent
| Feature | Chatwoot | LiveAgent |
|---|---|---|
| Live chat | ||
| Email inbox | ||
| Social channels | ||
| Knowledge base | ||
| Chatbots | ||
| Reports | ||
| Slack | ||
| Telegram | ||
| Line | ||
| GDPR | ||
| Data ownership | ||
| SSL | ||
| Role-based access | ||
| Ticketing system | ||
| Call center | ||
| Social media | ||
| Customer portal | ||
| WordPress | ||
| Shopify | ||
| Magento | ||
| Zapier | ||
| 2FA | ||
| Web support |
Chatwoot vs LiveAgent: Pricing Breakdown
Chatwoot Pricing
Model: freemium
- Unlimited agents
- All features
- Full data control
- Hosted solution
- Email support
- Basic features
- Priority support
- Advanced features
- SSO
- Custom deployment
- SLA
- Dedicated support
LiveAgent Pricing
Model: per-agent
- 7-day ticket history
- 1 chat button
- 1 email account
- Unlimited ticket history
- 3 email accounts
- Customer portal
- Call center
- 10 email accounts
- Advanced reporting
- Everything unlimited
- Senior account manager
- White glove setup
Pros and Cons
Chatwoot
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Self-hosted)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Email inbox functionality
Cons
- May require time to learn advanced features
LiveAgent
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Ticketing system functionality
- Strong Live chat functionality
Cons
- May require time to learn advanced features
Who Should Use Chatwoot vs LiveAgent?
Choose Chatwoot if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Email inbox
Choose LiveAgent if you:
- Need Ticketing system
- Want to start for free
- Work primarily on Web and Ios
- Value Live chat
Frequently Asked Questions: Chatwoot vs LiveAgent
Is Chatwoot better than LiveAgent?
It depends on your needs. Chatwoot has a 4.5/5 user rating while LiveAgent has 4.5/5. Chatwoot excels in Live chat and Email inbox, while LiveAgent stands out with Ticketing system and Live chat. Consider your budget (Free vs Free), platform needs, and specific feature requirements.
Which is cheaper, Chatwoot or LiveAgent?
Chatwoot offers a free plan and starts at Free. LiveAgent offers a free plan and starts at Free. Compare the specific plan features to determine the best value for your use case.
Can I use Chatwoot and LiveAgent together?
While both are customer support tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core customer support needs.
What are the main differences between Chatwoot and LiveAgent?
The key differences include: pricing model (freemium vs per-agent), platform support (Web, Ios, Android, Self-hosted vs Web, Ios, Android), and feature focus. Chatwoot emphasizes Live chat, Email inbox, Social channels while LiveAgent focuses on Ticketing system, Live chat, Call center. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Chatwoot and LiveAgent.