Toast vs Trustpilot
A comprehensive head-to-head comparison of two leading e-commerce & retail solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Toast if you need Point of sale and prefer comprehensive paid features. Choose Trustpilot if you prioritize Review collection and want a free tier to start. Both are rated 4.0/5 by users.
Toast vs Trustpilot: At a Glance
| Criteria | Toast | Trustpilot |
|---|---|---|
| User Rating | 4.0 | 4.0 |
| Pricing | $120/month | Free |
| Pricing Model | subscription | subscription |
| Free Plan | ||
| Platforms | Web | Web |
| Category | E-commerce & Retail | E-commerce & Retail |
| Founded | 2011 | 2011 |
Feature Comparison: Toast vs Trustpilot
| Feature | Toast | Trustpilot |
|---|---|---|
| Point of sale | ||
| Order management | ||
| Kitchen display system | ||
| Employee scheduling | ||
| Customer management | ||
| Inventory tracking | ||
| Analytics & reporting | ||
| Delivery integration | ||
| Review collection | ||
| Email surveys | ||
| Review moderation | ||
| Analytics dashboard | ||
| Response management | ||
| Star rating display | ||
| Widgets | ||
| API access |
Toast vs Trustpilot: Pricing Breakdown
Toast Pricing
Model: subscription
- POS system
- Order management
- 1 register
- Email support
- All Essential features
- Unlimited registers
- Kitchen display
- Priority support
Trustpilot Pricing
Model: subscription
- Review collection
- Basic analytics
- Response tools
- Email support
- All Free features
- Advanced analytics
- Priority inbox
- Custom branding
Pros and Cons
Toast
Pros
- Rich feature set with 8+ capabilities
- Strong Point of sale functionality
- Strong Order management functionality
- Integrates with 5+ tools
Cons
- No free plan available
- Limited platform support (Web only)
- May require time to learn advanced features
Trustpilot
Pros
- Free plan available to get started
- Rich feature set with 8+ capabilities
- Strong Review collection functionality
- Strong Email surveys functionality
- Integrates with 5+ tools
Cons
- Limited platform support (Web only)
- May require time to learn advanced features
Who Should Use Toast vs Trustpilot?
Choose Toast if you:
- Need Point of sale
- Have a budget of $120/month+
- Work primarily on Web
- Value Order management
Choose Trustpilot if you:
- Need Review collection
- Want to start for free
- Work primarily on Web
- Value Email surveys
Frequently Asked Questions: Toast vs Trustpilot
Is Toast better than Trustpilot?
It depends on your needs. Toast has a 4.0/5 user rating while Trustpilot has 4.0/5. Toast excels in Point of sale and Order management, while Trustpilot stands out with Review collection and Email surveys. Consider your budget ($120/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Toast or Trustpilot?
Toast starts at $120/month. Trustpilot offers a free plan and starts at Free. Trustpilot has a clear pricing advantage with its free tier.
Can I use Toast and Trustpilot together?
While both are e-commerce & retail tools, some teams use complementary software together. Both offer integrations with popular business tools that may enable some interoperability. However, most users find that one solution covers their core e-commerce & retail needs.
What are the main differences between Toast and Trustpilot?
The key differences include: pricing model (subscription vs subscription), platform support (Web vs Web), and feature focus. Toast emphasizes Point of sale, Order management, Kitchen display system while Trustpilot focuses on Review collection, Email surveys, Review moderation. User ratings differ slightly: 4.0 vs 4.0 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Toast and Trustpilot.