Shopkeep vs Trustpilot
A comprehensive head-to-head comparison of two leading e-commerce & retail solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Shopkeep if you need Point of sale and prefer comprehensive paid features. Choose Trustpilot if you prioritize Review collection and want a free tier to start. Both are rated 4.0/5 by users.
Shopkeep vs Trustpilot: At a Glance
| Criteria | Shopkeep | Trustpilot |
|---|---|---|
| User Rating | 4.0 | 4.0 |
| Pricing | $99/month | Free |
| Pricing Model | subscription | subscription |
| Free Plan | ||
| Platforms | Web | Web |
| Category | E-commerce & Retail | E-commerce & Retail |
| Founded | 2008 | 2011 |
Feature Comparison: Shopkeep vs Trustpilot
| Feature | Shopkeep | Trustpilot |
|---|---|---|
| Point of sale | ||
| Payment processing | ||
| Inventory management | ||
| Customer profiles | ||
| Sales analytics | ||
| Employee management | ||
| Mobile POS | ||
| Reporting | ||
| Review collection | ||
| Email surveys | ||
| Review moderation | ||
| Analytics dashboard | ||
| Response management | ||
| Star rating display | ||
| Widgets | ||
| API access |
Shopkeep vs Trustpilot: Pricing Breakdown
Shopkeep Pricing
Model: subscription
- POS system
- Inventory tracking
- 1 register
- Email support
- All Starter features
- Unlimited registers
- Customer loyalty
- Priority support
Trustpilot Pricing
Model: subscription
- Review collection
- Basic analytics
- Response tools
- Email support
- All Free features
- Advanced analytics
- Priority inbox
- Custom branding
Pros and Cons
Shopkeep
Pros
- Rich feature set with 8+ capabilities
- Strong Point of sale functionality
- Strong Payment processing functionality
- Integrates with 5+ tools
Cons
- No free plan available
- Limited platform support (Web only)
- May require time to learn advanced features
Trustpilot
Pros
- Free plan available to get started
- Rich feature set with 8+ capabilities
- Strong Review collection functionality
- Strong Email surveys functionality
- Integrates with 5+ tools
Cons
- Limited platform support (Web only)
- May require time to learn advanced features
Who Should Use Shopkeep vs Trustpilot?
Choose Shopkeep if you:
- Need Point of sale
- Have a budget of $99/month+
- Work primarily on Web
- Value Payment processing
Choose Trustpilot if you:
- Need Review collection
- Want to start for free
- Work primarily on Web
- Value Email surveys
Frequently Asked Questions: Shopkeep vs Trustpilot
Is Shopkeep better than Trustpilot?
It depends on your needs. Shopkeep has a 4.0/5 user rating while Trustpilot has 4.0/5. Shopkeep excels in Point of sale and Payment processing, while Trustpilot stands out with Review collection and Email surveys. Consider your budget ($99/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Shopkeep or Trustpilot?
Shopkeep starts at $99/month. Trustpilot offers a free plan and starts at Free. Trustpilot has a clear pricing advantage with its free tier.
Can I use Shopkeep and Trustpilot together?
While both are e-commerce & retail tools, some teams use complementary software together. Both offer integrations with popular business tools that may enable some interoperability. However, most users find that one solution covers their core e-commerce & retail needs.
What are the main differences between Shopkeep and Trustpilot?
The key differences include: pricing model (subscription vs subscription), platform support (Web vs Web), and feature focus. Shopkeep emphasizes Point of sale, Payment processing, Inventory management while Trustpilot focuses on Review collection, Email surveys, Review moderation. User ratings differ slightly: 4.0 vs 4.0 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Shopkeep and Trustpilot.