Dialpad vs NICE CXone
A comprehensive head-to-head comparison of two leading telecommunications solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Dialpad if you need Voice calls and prefer comprehensive paid features. Choose NICE CXone if you prioritize Omnichannel routing and want plans starting at $71/month. Dialpad has a higher user rating (4.4 vs 4.3).
Dialpad vs NICE CXone: At a Glance
| Criteria | Dialpad | NICE CXone |
|---|---|---|
| User Rating | 4.4 | 4.3 |
| Pricing | Contact for pricing | $71/month |
| Pricing Model | subscription | per-agent |
| Free Plan | ||
| Platforms | Web, Mobile iOS, Mobile Android, Desktop | Web, Desktop |
| Category | Telecommunications | Telecommunications |
| Founded | 2013 | 1986 |
Feature Comparison: Dialpad vs NICE CXone
| Feature | Dialpad | NICE CXone |
|---|---|---|
| Voice calls | ||
| Video meeting | ||
| Chat | ||
| Analytics | ||
| Call recording | ||
| Slack | ||
| Salesforce | ||
| HubSpot | ||
| Microsoft 365 | ||
| Zapier | ||
| Web support | ||
| Mobile iOS support | ||
| Mobile Android support | ||
| Desktop support | ||
| Omnichannel routing | ||
| ACD | ||
| IVR | ||
| WFM | ||
| Quality management | ||
| AI automation | ||
| Microsoft Dynamics | ||
| ServiceNow | ||
| SAP | ||
| Oracle | ||
| SOC2 | ||
| PCI DSS | ||
| HIPAA |
Dialpad vs NICE CXone: Pricing Breakdown
Dialpad Pricing
Model: subscription
- Unlimited calls
- Video meeting
- Basic analytics
- Advanced analytics
- Call recording
- Transcription
- Custom features
- Premium support
- SSO
NICE CXone Pricing
Model: per-agent
- Digital channels
- Basic routing
- Analytics
- Voice
- IVR
- Recording
- All channels
- WFO
- Advanced AI
- Custom
- Premium support
- Full suite
Pros and Cons
Dialpad
Pros
- Highly rated by users (4.4/5)
- Available on 4 platforms (Web, Mobile iOS, Mobile Android, Desktop)
- Rich feature set with 14+ capabilities
- Strong Voice calls functionality
- Strong Video meeting functionality
Cons
- No free plan available
- May require time to learn advanced features
NICE CXone
Pros
- Highly rated by users (4.3/5)
- Rich feature set with 15+ capabilities
- Strong Omnichannel routing functionality
- Strong ACD functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Dialpad vs NICE CXone?
Choose Dialpad if you:
- Need Voice calls
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile iOS
- Value Video meeting
Choose NICE CXone if you:
- Need Omnichannel routing
- Have a budget of $71/month+
- Work primarily on Web and Desktop
- Value ACD
Frequently Asked Questions: Dialpad vs NICE CXone
Is Dialpad better than NICE CXone?
It depends on your needs. Dialpad has a 4.4/5 user rating while NICE CXone has 4.3/5. Dialpad excels in Voice calls and Video meeting, while NICE CXone stands out with Omnichannel routing and ACD. Consider your budget (Contact for pricing vs $71/month), platform needs, and specific feature requirements.
Which is cheaper, Dialpad or NICE CXone?
Dialpad starts at Contact for pricing. NICE CXone starts at $71/month. Compare the specific plan features to determine the best value for your use case.
Can I use Dialpad and NICE CXone together?
While both are telecommunications tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core telecommunications needs.
What are the main differences between Dialpad and NICE CXone?
The key differences include: pricing model (subscription vs per-agent), platform support (Web, Mobile iOS, Mobile Android, Desktop vs Web, Desktop), and feature focus. Dialpad emphasizes Voice calls, Video meeting, Chat while NICE CXone focuses on Omnichannel routing, ACD, IVR. User ratings differ slightly: 4.4 vs 4.3 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Dialpad and NICE CXone.