How is this customer success ranking decided?

Mechanically. The 20 approved customer success listings on this page are sorted by their published rating, highest first, with the number of ratings behind each score as the tie-break and the product name as a final tie-break so the order is stable. Those ratings are aggregated from public sources, not collected from Softwr readers, this site hosts no reviews, so the order is a summary of what is already published elsewhere, not a verdict of our own. Nothing on this page is paid placement.

Is this list re-ordered for freelancers?

No, and it would be dishonest to imply otherwise. The catalogue records no data about which team sizes or roles each tool suits, so the ranking is the same published-rating order as the unsegmented list. What the freelancers framing changes is which of the figures below matter most. Freelancers are buying one seat, so per-seat pricing works in their favour and the free tiers are worth taking seriously. Read the bottom of every price ladder on this page first.

How much does customer success software cost?

Across the 20 customer success tools listed here, paid plans start between $19 and $1,150 a month, with a median entry price of $200. The most expensive single tier published in the category is $2,500 a month (Kapta). 3 of 20 also publish a $0 plan.

What is the cheapest customer success software?

1 of the 20 tools listed here cost nothing at all. Among the ones that charge, Better Proposals has the lowest published entry price at $19 a month. Cheapest and best value are different questions: check which tier the capability you need actually appears in before you compare starting prices.

Is there free customer success software?

Yes, 3 of 20 tools in this category publish a plan priced at $0. 1 of them are free outright, with no paid tier above. A tool is only counted as free here when it publishes a $0 plan, an open-source licence, or a starting price of zero, a free trial does not count.

What features should customer success software have?

Judging by what vendors put in their own published pricing tiers, the most frequently named capabilities in this category are advanced analytics (5 of 18 tools that publish plan detail), health scores (5) and analytics (4). Treat those as the category baseline. Anything named by only one vendor, such as account planning or ai pricing, is a differentiator rather than a standard, so it is worth deciding whether you need it before it narrows your shortlist to one.

How is customer success software usually billed?

subscription (16), quote (1), counted across the 20 listings on this page. The distinction that costs money is per-seat versus flat: a per-user plan at the same headline price scales with your headcount and a flat subscription does not. 2 of 20 tools also keep at least one tier unpriced and sold by quote.

What does customer success software actually cover?

The 20 tools on this page do not describe themselves the same way. The subject tags they carry most often are customer-success (19), ai (4), affordable (3), enterprise (3), european (3). That spread is the honest answer to what the category means in practice: it is not one product shape, and two tools filed under customer success may overlap on very little.

How many pricing tiers do customer success tools offer?

18 of 20 tools here publish a plan breakdown, and the median one has 2 tiers. 1 of 20 publish three or more. More tiers is not generosity, it usually means the capability you are buying for sits two rungs above the advertised price, so price your shortlist at the tier that contains it.

How many customer success tools are listed on Softwr?

20 approved customer success listings appear on this page, including Akita, Amity, Apttus, Aviso. Each links to a full breakdown with its pricing tiers and plan detail, and the category can be filtered by price and sorted by rating above. You can also read the shortlist view at /best/customer-success, which ranks the same set by published rating.

Customer Success · ranked shortlist

Best Customer Success software for Freelancers in 2026

20 approved customer success listings, ordered by published rating with the method stated below rather than assumed. Freelancers are buying one seat, so per-seat pricing works in their favour and the free tiers are worth taking seriously. Read the bottom of every price ladder on this page first.

Tools ranked: 20
Entry price range: $19-$1,150
Publish a $0 plan: 3 of 20

How this ranking is derived

The sort key

Published rating, highest first. Ties break on the number of ratings behind the score, then on product name so the order never depends on what the API happened to return first. That is the whole rule, there is no weighting, no score of our own, and nothing paid: no sponsored slot runs on these pages.

Where the ratings come from

No listing in this set carries a rating, so the order falls back to name. Those scores are aggregated from public sources rather than collected here, Softwr hosts no reviews of its own, which is also why no rating on this page is marked up as ours in structured data.

What the pool is

Approved customer success listings, capped at 20 per page; 20 came back for this one. It is not the whole market, and a tool being absent means we hold no record of it rather than that it failed a test. The unranked full set is on the customer success category page.

The ranking

Each entry lists why it sits where it sits, drawn from its own published rating and pricing.

#1
Akita
Highest rated here
Customer Success Without the Complexity
- No rating on record, so it ranks below everything that has one.
- Paid from $160 a month, with no free plan.
- 2 published tiers, topping out at $400.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, simple, integrations, european
Akita breakdown Compare with Amity
#2
Amity
Customer Success for Growing Teams
- No rating on record, so it ranks below everything that has one.
- Paid from $300 a month, with no free plan.
- 2 published tiers, topping out at $600.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, growing-teams, easy-to-use, smb
Amity breakdown Compare with Apttus
#3
Apttus
Quote-to-Cash Platform
- No rating on record, so it ranks below everything that has one.
- Paid from $100 a month, with no free plan.
- 2 published tiers, topping out at $200.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, quote-to-cash, Enterprise, cpq
Apttus breakdown Compare with Aviso
#4
Aviso
AI Revenue Intelligence
- No rating on record, so it ranks below everything that has one.
Billing
quote
Tags
customer-success, ai, forecasting, revenue-intelligence
Aviso breakdown Compare with Better Proposals
#5
Better Proposals
Create Proposals That Win
- No rating on record, so it ranks below everything that has one.
- Paid from $19 a month, with no free plan.
- 2 published tiers, topping out at $29.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, proposals, uk, affordable
Better Proposals breakdown Compare with Catalyst
#6
Catalyst
Customer Success Platform Built by CSMs
- No rating on record, so it ranks below everything that has one.
- Paid from $500 a month, with no free plan.
- 2 published tiers, topping out at $1,500.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, csm-built, user-friendly, automation
Catalyst breakdown Compare with Chorus.ai
#7
C
Chorus.ai
Conversation intelligence for sales teams
- No rating on record, so it ranks below everything that has one.
- Free, no paid tier is published at all.
Billing
subscription
Published tiers
2 tiers
Tags
conversation-intelligence, call-recording, sales-coaching, ai
Chorus.ai breakdown Compare with ChurnZero
#8
ChurnZero
Real-time Customer Success Platform
- No rating on record, so it ranks below everything that has one.
Billing
Model not published
Tags
customer-success, churn-prevention, SaaS, real-time
ChurnZero breakdown Compare with ClientPoint
#9
ClientPoint
Business Proposal Software
- No rating on record, so it ranks below everything that has one.
- Paid from $65 a month, with no free plan.
- 2 published tiers, topping out at $125.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, proposals, multimedia, Enterprise
ClientPoint breakdown Compare with ClientSuccess
#10
ClientSuccess
Customer Success Management Made Simple
- No rating on record, so it ranks below everything that has one.
- Paid from $99 a month, with no free plan.
- 2 published tiers, topping out at $199.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, mid-market, simple, lifecycle
ClientSuccess breakdown Compare with Conga
#11
Conga
Revenue Lifecycle Management
- No rating on record, so it ranks below everything that has one.
- Paid from $50 a month, with no free plan.
- 2 published tiers, topping out at $100.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, revenue-lifecycle, cpq, clm
Conga breakdown Compare with Custify
#12
Custify
Customer Success Software for SaaS
- No rating on record, so it ranks below everything that has one.
- Paid from $399 a month, with no free plan.
- Its top tier is unpriced and sold by quote.
Billing
Model not published
Published tiers
2 tiers
Tags
customer-success, SaaS, affordable, european
Custify breakdown Compare with CustomerSuccessBox
#13
C
CustomerSuccessBox
AI-Powered Customer Success for B2B SaaS
- No rating on record, so it ranks below everything that has one.
- Paid from $499 a month, with no free plan.
- 2 published tiers, topping out at $999.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, ai, b2b-saas, india
CustomerSuccessBox breakdown Compare with Kapta
#14
Kapta
Key Account Management Software
- No rating on record, so it ranks below everything that has one.
- Paid from $1,000 a month, with no free plan.
- 2 published tiers, topping out at $2,500.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, key-accounts, strategic, Enterprise
Kapta breakdown Compare with Lessonly
#15
Lessonly
Training Software for Teams
- No rating on record, so it ranks below everything that has one.
- Paid from $300 a month, with no free plan.
- 2 published tiers, topping out at $600.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, training, learning, seismic
Lessonly breakdown Compare with Natero
#16
N
Natero
Predictive Customer Success Platform
- No rating on record, so it ranks below everything that has one.
- Paid from $800 a month, with no free plan.
- 2 published tiers, topping out at $2,000.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, predictive, ml, freshworks
Natero breakdown Compare with Planhat
#17
Planhat
The Beautiful Customer Platform
- No rating on record, so it ranks below everything that has one.
- Paid from $1,150 a month, with no free plan.
- 3 published tiers, topping out at $1,750 plus a tier sold by quote.
Billing
Model not published
Published tiers
3 tiers
Tags
customer-success, customer-portals, beautiful-design, european
Planhat breakdown Compare with Pragma
#18
P
Pragma
Knowledge Management for CS Teams
- No rating on record, so it ranks below everything that has one.
- Publishes a $0 plan, with paid tiers from $25 a month.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, knowledge, collaboration, ai
Pragma breakdown Compare with Proposable
#19
Proposable
Simple Proposal Software
- No rating on record, so it ranks below everything that has one.
- Publishes a $0 plan, with paid tiers from $19 a month.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, proposals, Small Business, affordable
Proposable breakdown Compare with RevOps
#20
RevOps
Revenue Operations Platform
- No rating on record, so it ranks below everything that has one.
- Paid from $200 a month, with no free plan.
- 2 published tiers, topping out at $500.
Billing
subscription
Published tiers
2 tiers
Tags
customer-success, revenue-operations, alignment, data
RevOps breakdown

What customer success software costs

Counted from the published pricing of the 20 listings on this page. A tool counts as free only where it publishes a $0 plan, an open-source licence or a starting price of zero.

Cheapest paid plan: $19Better Proposals
Median entry price: $200across 17 priced
Dearest entry price: $1,150Planhat
Publish a $0 plan: 3of 20

Paid customer success plans in this set start anywhere from $19 a month for Better Proposals to $1,150 for Planhat. The median entry price across the 17 tools that publish one is $200, half of them start below that figure and half above it.

Entry price is not the ceiling. The dearest published tier anywhere in this category is Kapta's at $2,500 a month, 2.2× the highest entry price on the page. Read the top of each ladder as well as the bottom, because that is where you land after two years of growth.

3 of 20 publish a $0 plan, and 1 of those charge nothing at all. 15 tools have no free tier of any kind.

2 of 20 keep at least one tier unpriced and sold by quote, which in practice means the number you end up paying at the top end is not on this page or on theirs.

Better Proposals pricing Planhat pricing Kapta plans

How these vendors bill

The billing model each of the 20 customer success listings publishes, counted. Two tools at the same headline price are not the same purchase if one of them charges per seat.

subscription: 16
quote: 1

Separately, 2 of 20 publish at least one tier with no price attached. Those are sold by quote, so the top of the ladder is negotiable, and unknowable, until you talk to sales.

What comes as standard, and what you pay extra for

Every capability named in a published pricing tier by any of the 18 customer success tools here that break their plans down, counted once per vendor. This measures what vendors choose to advertise as a selling point, not everything the software does, an absence below is silence, not a missing feature.

Named most often

Advanced analytics , 5 of 18
Health scores , 5 of 18
Analytics , 4 of 18
API , 4 of 18
Custom integrations , 4 of 18

Named by fewer

Integrations , 4 of 18
Basic analytics , 3 of 18
Dedicated support , 3 of 18
Playbooks , 3 of 18
Reporting , 3 of 18

Named by exactly one vendor: Account planning, AI pricing, Basic knowledge base, Custom metrics, Data unification, Predictive health. Those are differentiators rather than table stakes.

What “Customer Success” covers in practice

The subject tags that recur across these 20 listings, with the number of tools carrying each. A category label is a filing decision; this is the closer read of what is actually filed under it.

customer-success19
ai4
affordable3
Enterprise3
european3
proposals3
cpq2
SaaS2
simple2

Carried by a single tool: alignment, call-recording, csm-built, freshworks, knowledge, multimedia, revenue-lifecycle, smb. If one of those is the reason you are here, the category page is the wrong lens, go straight to that product.

How to choose between them

Four things the numbers above should change about your shortlist.

Start with the free tiers if there are enough of them

3 of 20 customer success tools here publish a $0 plan, which is enough to run a real trial without a purchase order. A free tier is worth more than a free trial when you are evaluating: a trial expires on the vendor's schedule, a free plan expires when you outgrow it. The thing to check before you commit is which of the capabilities below sit above the free line, starting with advanced analytics, the single most frequently named capability in this category's published tiers.

Read the spread before you read the features

$19 to $1,150 is a $1,131 spread on entry price alone, and a spread that wide is never about polish, it is about who the vendor built for. Tools at the bottom of this ladder are priced for one person or a small team; tools near $1,150 are priced for a department with a procurement process. Decide which of those you are before you compare capability, or you will shortlist four tools that were never competing for the same buyer.

Check which tier you actually land on

1 of 20 tools here publish three or more tiers, and the median vendor in this category ships 2 of them. The advertised price is the first rung, and the things teams tend to need, advanced analytics, health scores, analytics, are named in higher plans far more often than in entry ones. Price your shortlist at the tier that contains what you need, not at the tier on the pricing page's left edge.

The billing model matters more than the headline number

This category splits across 2 billing models: subscription on 16 listings, quote on 1, and nothing else. A per-user price and a flat subscription at the same headline figure are not the same purchase, the first one grows with headcount and the second does not. Multiply by your real team size before you compare two numbers side by side.

Compare customer success tools directly

Every pairing below is a full comparison: the same checklist applied to both, so a gap in one is a gap in the other.

Go straight to the numbers

Build your own comparison See the shortlist instead

Questions people ask about customer success software

Answered from the listings on this page, and nowhere else.

How is this customer success ranking decided?: Mechanically. The 20 approved customer success listings on this page are sorted by their published rating, highest first, with the number of ratings behind each score as the tie-break and the product name as a final tie-break so the order is stable. Those ratings are aggregated from public sources, not collected from Softwr readers, this site hosts no reviews, so the order is a summary of what is already published elsewhere, not a verdict of our own. Nothing on this page is paid placement.
Is this list re-ordered for freelancers?: No, and it would be dishonest to imply otherwise. The catalogue records no data about which team sizes or roles each tool suits, so the ranking is the same published-rating order as the unsegmented list. What the freelancers framing changes is which of the figures below matter most. Freelancers are buying one seat, so per-seat pricing works in their favour and the free tiers are worth taking seriously. Read the bottom of every price ladder on this page first.
How much does customer success software cost?: Across the 20 customer success tools listed here, paid plans start between $19 and $1,150 a month, with a median entry price of $200. The most expensive single tier published in the category is $2,500 a month (Kapta). 3 of 20 also publish a $0 plan.
What is the cheapest customer success software?: 1 of the 20 tools listed here cost nothing at all. Among the ones that charge, Better Proposals has the lowest published entry price at $19 a month. Cheapest and best value are different questions: check which tier the capability you need actually appears in before you compare starting prices.
Is there free customer success software?: Yes, 3 of 20 tools in this category publish a plan priced at $0. 1 of them are free outright, with no paid tier above. A tool is only counted as free here when it publishes a $0 plan, an open-source licence, or a starting price of zero, a free trial does not count.
What features should customer success software have?: Judging by what vendors put in their own published pricing tiers, the most frequently named capabilities in this category are advanced analytics (5 of 18 tools that publish plan detail), health scores (5) and analytics (4). Treat those as the category baseline. Anything named by only one vendor, such as account planning or ai pricing, is a differentiator rather than a standard, so it is worth deciding whether you need it before it narrows your shortlist to one.
How is customer success software usually billed?: subscription (16), quote (1), counted across the 20 listings on this page. The distinction that costs money is per-seat versus flat: a per-user plan at the same headline price scales with your headcount and a flat subscription does not. 2 of 20 tools also keep at least one tier unpriced and sold by quote.
What does customer success software actually cover?: The 20 tools on this page do not describe themselves the same way. The subject tags they carry most often are customer-success (19), ai (4), affordable (3), enterprise (3), european (3). That spread is the honest answer to what the category means in practice: it is not one product shape, and two tools filed under customer success may overlap on very little.
How many pricing tiers do customer success tools offer?: 18 of 20 tools here publish a plan breakdown, and the median one has 2 tiers. 1 of 20 publish three or more. More tiers is not generosity, it usually means the capability you are buying for sits two rungs above the advertised price, so price your shortlist at the tier that contains it.
How many customer success tools are listed on Softwr?: 20 approved customer success listings appear on this page, including Akita, Amity, Apttus, Aviso. Each links to a full breakdown with its pricing tiers and plan detail, and the category can be filtered by price and sorted by rating above. You can also read the shortlist view at /best/customer-success, which ranks the same set by published rating.

Keep reading

Neighbouring categories

Adjacent in the same taxonomy, not a ranking.

How this ranking is derived

The sort key

Where the ratings come from

What the pool is

The ranking

Akita

Amity

Apttus

Aviso

Better Proposals

Catalyst

Chorus.ai

ChurnZero

ClientPoint

ClientSuccess

Conga

Custify

CustomerSuccessBox

Kapta

Lessonly

Natero

Planhat

Pragma

Proposable

RevOps