Salesforce Service Cloud Chat vs Userlike
A comprehensive head-to-head comparison of two leading live chat & chatbots solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Salesforce Service Cloud Chat if you need Live chat messaging and prefer comprehensive paid features. Choose Userlike if you prioritize Live chat and want a free tier to start. Both are rated 4.5/5 by users.
Salesforce Service Cloud Chat vs Userlike: At a Glance
| Criteria | Salesforce Service Cloud Chat | Userlike |
|---|---|---|
| User Rating | 4.5 | 4.5 |
| Pricing | Contact for pricing | Free |
| Pricing Model | Subscription | per-widget |
| Free Plan | ||
| Platforms | Web, Mobile app, IOS, Android | Web, Ios, Android |
| Category | Live Chat & Chatbots | Live Chat & Chatbots |
| Founded | 1999 | 2011 |
Feature Comparison: Salesforce Service Cloud Chat vs Userlike
| Feature | Salesforce Service Cloud Chat | Userlike |
|---|---|---|
| Live chat messaging | ||
| CRM integration | ||
| Agent desktop integration | ||
| Visitor tracking | ||
| Salesforce ecosystem | ||
| Slack | ||
| Gmail | ||
| Microsoft Teams | ||
| Web support | ||
| Mobile app support | ||
| IOS support | ||
| Android support | ||
| Live chat | ||
| Facebook Messenger | ||
| SMS | ||
| Video calls | ||
| Chatbot | ||
| Pipedrive | ||
| HubSpot | ||
| Zendesk | ||
| Salesforce | ||
| GDPR | ||
| ISO27001 | ||
| German data centers |
Salesforce Service Cloud Chat vs Userlike: Pricing Breakdown
Salesforce Service Cloud Chat Pricing
Model: Subscription
- Basic chat
- Ticketing
- Knowledge base
- Advanced chat features
- Automation
- AI
- Unlimited customization
- Dedicated support
Userlike Pricing
Model: per-widget
- 1 widget
- 1 seat
- Unlimited chats
- 4 widgets
- 4 seats
- Video calls
- 10 widgets
- 10 seats
- Analytics
- Chatbot
- Unlimited
- Custom features
- Dedicated support
Pros and Cons
Salesforce Service Cloud Chat
Pros
- Highly rated by users (4.5/5)
- Available on 4 platforms (Web, Mobile app, IOS, Android)
- Rich feature set with 12+ capabilities
- Strong Live chat messaging functionality
- Strong CRM integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Userlike
Pros
- Highly rated by users (4.5/5)
- Free plan available to get started
- Available on 3 platforms (Web, Ios, Android)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong WhatsApp functionality
Cons
- May require time to learn advanced features
Who Should Use Salesforce Service Cloud Chat vs Userlike?
Choose Salesforce Service Cloud Chat if you:
- Need Live chat messaging
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile app
- Value CRM integration
Choose Userlike if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value WhatsApp
Frequently Asked Questions: Salesforce Service Cloud Chat vs Userlike
Is Salesforce Service Cloud Chat better than Userlike?
It depends on your needs. Salesforce Service Cloud Chat has a 4.5/5 user rating while Userlike has 4.5/5. Salesforce Service Cloud Chat excels in Live chat messaging and CRM integration, while Userlike stands out with Live chat and WhatsApp. Consider your budget (Contact for pricing vs Free), platform needs, and specific feature requirements.
Which is cheaper, Salesforce Service Cloud Chat or Userlike?
Salesforce Service Cloud Chat starts at Contact for pricing. Userlike offers a free plan and starts at Free. Userlike has a clear pricing advantage with its free tier.
Can I use Salesforce Service Cloud Chat and Userlike together?
While both are live chat & chatbots tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core live chat & chatbots needs.
What are the main differences between Salesforce Service Cloud Chat and Userlike?
The key differences include: pricing model (Subscription vs per-widget), platform support (Web, Mobile app, IOS, Android vs Web, Ios, Android), and feature focus. Salesforce Service Cloud Chat emphasizes Live chat messaging, CRM integration, Agent desktop integration while Userlike focuses on Live chat, WhatsApp, Facebook Messenger. User ratings differ slightly: 4.5 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Salesforce Service Cloud Chat and Userlike.