Close vs Heap
A comprehensive head-to-head comparison of two leading saas solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Close if you need Built-in calling and prefer comprehensive paid features. Choose Heap if you prioritize Autocapture and want a free tier to start. Close has a higher user rating (4.7 vs 4.4).
Close vs Heap: At a Glance
Feature Comparison: Close vs Heap
| Feature | Close | Heap |
|---|---|---|
| Built-in calling | ||
| Email automation | ||
| SMS messaging | ||
| Pipeline management | ||
| Lead management | ||
| Activity tracking | ||
| Reporting | ||
| Mobile app | ||
| Zapier | ||
| Segment | ||
| Slack | ||
| Google Workspace | ||
| Calendly | ||
| DocuSign | ||
| Stripe | ||
| Autocapture | ||
| Retroactive analytics | ||
| Session replay | ||
| Funnel analysis | ||
| User segmentation | ||
| Path analysis | ||
| Data science | ||
| Virtual events | ||
| Salesforce | ||
| Marketo | ||
| HubSpot | ||
| Optimizely | ||
| Google Ads | ||
| Facebook Ads |
Close vs Heap: Pricing Breakdown
Close Pricing
Model: per-user
- Core CRM features
- Email sequences
- Calling
- Pipeline management
- Advanced workflows
- Power dialer
- SMS
- Custom activities
- Custom fields
- API access
- Advanced reporting
- Role management
Heap Pricing
Model: custom
- 10K sessions/month
- 6 months data retention
- Core analytics
- Autocapture
- Unlimited sessions
- Unlimited data retention
- Advanced analytics
- Integrations
- Everything in Growth
- Data science
- Advanced permissions
- Priority support
- White glove onboarding
- Dedicated CSM
- Custom contracts
- SLA
Pros and Cons
Close
Pros
- Highly rated by users (4.7/5)
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Built-in calling functionality
- Strong Email automation functionality
Cons
- No free plan available
- May require time to learn advanced features
Heap
Pros
- Highly rated by users (4.4/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Api)
- Rich feature set with 15+ capabilities
- Strong Autocapture functionality
- Strong Retroactive analytics functionality
Cons
- May require time to learn advanced features
Who Should Use Close vs Heap?
Choose Close if you:
- Need Built-in calling
- Have a budget of $49/month+
- Work primarily on Web and Ios
- Value Email automation
Choose Heap if you:
- Need Autocapture
- Want to start for free
- Work primarily on Web and Ios
- Value Retroactive analytics
Frequently Asked Questions: Close vs Heap
Is Close better than Heap?
It depends on your needs. Close has a 4.7/5 user rating while Heap has 4.4/5. Close excels in Built-in calling and Email automation, while Heap stands out with Autocapture and Retroactive analytics. Consider your budget ($49/month vs Free), platform needs, and specific feature requirements.
Which is cheaper, Close or Heap?
Close starts at $49/month. Heap offers a free plan and starts at Free. Heap has a clear pricing advantage with its free tier.
Can I use Close and Heap together?
While both are saas tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core saas needs.
What are the main differences between Close and Heap?
The key differences include: pricing model (per-user vs custom), platform support (Web, Ios, Android, Api vs Web, Ios, Android, Api), and feature focus. Close emphasizes Built-in calling, Email automation, SMS messaging while Heap focuses on Autocapture, Retroactive analytics, Session replay. User ratings differ slightly: 4.7 vs 4.4 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Close and Heap.